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AcedrA Pharmacovigilance

This form can be used by:

  • Physician

  • Pharmacist

  • Dentist

  • Nurses

  • Other Healthcare Providers

Please fill our electronic form with the most accurate info

How to report:

  • Fill out the electronic report

  • Attach additional information, if needed

  • Use a separate form for each ADR

AcedrA Detection Form

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Adverse Drug Reactions (ADRs) Reporting Form For Health Care Professionals

Patient Details


Product Details

Supscted Product

Adverse Event

Seriousness of ADR (Tick all applicable)

Outcome of ADR (Tick all applicable) *

The Patient
Event subsided after stopping (dechallenge)
Event reappear after reintroducing (rechallenge)
Specific antagonist or treatment used:

Prescribing Physician

Reporter (if different than Prescribing Physician)

Please upload any document relevant to this case

Upload File

Thanks for submitting!

We will review it and revert back to you in less than 24 hours. If you did not receive any feedback from us please call AcedrA Pharmacovigilance Department at +966 11 400 0036 or write directly to SFDA Toll-Free number 8001240411 or +966 11 880 6000

Dear healthcare professional

We realize that filling out this form requires time to complete, but reporting adverse drug reactions is indispensable for the safe use of medication. We can judge the safety of our products, promoted or distributed, only if sufficient information is provided.

If you would like to use hardcopy instead of the electronic format please download it click here and send it filled and signed by electronic mail to


Confidentiality: The reporter's and patient's identity are held in strict confidence by AcedrA and protected to the fullest extent of the law, information provided by the reporter will be strictly protected and will not be used in any way against him/her. Check below our Specific Privacy Policy


Adverse Drug Reaction (ADR) is a response to a medicinal product that is noxious and unintended and which occurs at doses commonly used in man for the prophylaxis, diagnosis or therapy of disease or for the restoration, correction, or modification of physiological function.


A serious adverse event or reaction is any untoward medical occurrence at any dose:

  • results in death

  • requires hospitalization or prolongation of existing hospitalization

  • results in persistent or significant disability/incapacity

  • is life-threatening

If you would like to report directly to SFDA Vigilance System please click here and download the Guidance on Adverse Drug Events Reporting for Healthcare Professionals

Privacy Statement regarding Pharmacovigilance Data

AcedrA Pharmaceutical Company LLC (“AcedrA”) respects your privacy and is committed to protecting your personal data. This Specific Privacy Statement (“Statement”) aims to give you information on how AcedrA collects and processes Personal Data in relation to PV Purposes (defined below) and to tell you about your privacy rights and how the law protects you. It is important that you read this Statement together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you or others (such as your patients) so that you are fully aware of how and why we are using this data.


This PV privacy policy supplements the other notices/statements and is not intended to override them. We have a separate general Privacy Policy which addresses how we handle your data – see our main Privacy Policy here.



This Statement is issued on behalf of AcedrA Pharmaceutical Company LLC so when we mention ”AcedrA”, “we”, “us” or “our” in this Statement, we are referring to our company, responsible for processing your data. AcedrA is assumed to be the controller of data collected under this Statement.

If you have any questions about this Statement, including any requests to exercise your legal rights, please contact us using the details set out below.

AcedrA Pharmaceutical Company LLC

Tel : (Toll-Free) 800 12 40 411  (International) +966 11 400 0036

Email: or


You have the right to make a complaint at any time to the Saudi Data and Artificial Intelligence Authority (SDAIA) and National Data Management Office (NDMO). We would, however, appreciate the opportunity to address your concerns with you before you approach the authorities so please contact us in the first instance.



AcedrA is co—developing, promoting, marketing, and distributing health products for human use (“AcedrA Products”). AcedrA has a legal responsibility to monitor the safety of all of its AcedrA Products in each country regionally where they are supplied. This includes monitoring adverse reactions or events (side effects) associated with the use of the AcedrAl Products which is called Pharmacovigilance (“PV”). PV requirements exist to allow us and competent regulatory authorities (such as the Saudi Food and Drug Authority and Pharmacy & Medicines Department of the Ministry of Health of Tunisia and other regulatory authorities) to collate adverse events, identify new side effects, provide accurate and up to date safety information and ensure continued public health protection.

Our PV obligations require us to process certain information, which allows us to directly or indirectly identify a person, (“Personal Data”) of a patient and/or the reporter of an adverse event that we receive in order to comply with strict obligations to perform benefit-/risk assessments of AcedrA Products continuously and report suspected adverse reactions or events to relevant regulatory authorities. This Statement provides important information to you about how we process Personal Data for PV Purposes, in line with our obligations under applicable data privacy laws and in particular the Personal data protection law of Saudi Arabia (Royal Decree No. (M/19) dated 1443/2/9 AH).

All Personal Data is processed exclusively for PV Purposes and only where relevant and appropriate to do so in accordance with our PV obligations.



In order to meet our PV obligations in respect of the AcedrA Products, we may process Personal Data to:

  1. Investigate the adverse event;

  2. Contact a patient or their Healthcare Professional for further information about the adverse event being reported;

  3. Collate the information about the adverse event with information about other adverse events received by AcedrA to analyze the safety of the AcedrA products or active ingredient, and provide mandatory reports to local competent regulatory authorities so that they can analyze the safety of a production batch, AcedrA Products, generic or active ingredient, (together the “PV Purposes”)

Therefore, we process Personal Data, including special categories of Personal Data, in accordance with the Personal data protection law of Saudi Arabia (Royal Decree No. (M/19) dated 1443/2/9 AH) and in order to comply with legal obligations under applicable PV laws and regulations and for its legitimate interests in ensuring the PV Purposes are met. PV law has been issued for reasons of substantial public interest in the area of public health and safety of medicinal products or medical devices.



The Personal Data we may need to process (including collecting, storing, or otherwise using and transferring) includes contact data and medical/health data such as the following:

                 I. About the Patient

  • Patient name and/or initials;

  • Date of birth/age group, sex, weight, height;

  • Information about health, racial or ethnic origin, and sexual life; medical history and status, which may for example include:

  • Details of other medicines or remedies you are taking or were taking at the time of the adverse event, including the dosage you have been taking or were prescribed, the period of time you were taking that medicine, the reason you have been taking that medicine and any subsequent change to your regimen;

  • Other medical history considered relevant by the reporter, including documents such as lab reports, medication histories, and patient histories.

                 II. About the Reporter:

  • Name;

  • Contact details (which may include your address, e-mail address, phone number, or fax number);

  • Profession (this information may determine the questions you are asked about an adverse event, depending on your assumed level of medical knowledge); and relationship with the subject of the report.



We use different methods to collect Personal Data in order to fulfill our PV obligations, these include gathering information received via emails, phone calls, completion of website forms, and regulatory authorities. Personal Data is used solely to enable us to comply with our PV obligations. This means we may use Personal Data by sharing and/or disclosing Personal Data:

  • within AcedrA in order to analyse and process a reported adverse event;

  • with competent regulatory authorities, in respect of a suspected adverse reaction;

  • with third party service providers of AcedrA; these service providers may include safety database providers, call centre operators, and in the event that you disclose details of your suspected adverse reaction to our market researchers, that particular market research provider;

  • with other pharmaceutical companies who are our co-marketing, co-distribution, or other license partners where PV obligations for a AcedrA Products require such exchange of safety information;

  • with a third party successor in business in the event of a sale, assignment or transfer of a specific AcedrA Products;

when publishing information about adverse events (such as case studies and summaries); in such cases, we will remove identifiers from any publication to keep an individual’s identity private. We require all third parties to respect the security of Personal Data and to treat it in accordance with the law. We do not allow our third-party service providers to use Personal Data for their own purposes and only permit them to process Personal Data for specified purposes and in accordance with our instructions.

We do not sell your Personal Data.



Whilst we do not routinely do so, we may share Personal Data within the companies holding intellectual properties of AcedrA Products. (“Principals”) This will involve transferring your data outside your country. We ensure Personal Data is protected by requiring all our Principals to follow the same rules when processing Personal Data. Most of our Principals are based outside Saudi Arabi, and as a result their processing of Personal Data will involve a transfer of data outside Saudi Arabi. Whenever we transfer Personal Data out of Saudi Arabia, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • we will only transfer Personal Data to a country where there is an applicable data protection regime that such country provides an adequate level of protection for personal data.

  • where we use certain service providers, we may use standard data protection contractual terms recognized or approved under the Saudi applicable data protection regimes.

Please contact us if you want further information on the specific mechanism used by us when transferring Personal Data



We have put in place appropriate security measures to prevent Personal Data from being accidentally lost, used, or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to Personal Data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process Personal Data on our instructions, and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected Personal Data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.



We will only retain Personal Data for as long as necessary to fulfill the PV Purposes, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of Personal Data, the purposes for which we process Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements. For PV-related information, mandatory requirements oblige us to archive PV information which may include Personal Data at least for the duration of the product life-cycle and for an additional ten years after the respective medicinal product has been taken from the market. In some circumstances, we may anonymize Personal Data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.



Under certain circumstances, you have rights under data privacy and protection laws in relation to your Personal Data. These rights include:

  • Request access to or disclosure of your Personal Data - Commonly known as a data subject access request, this enables you to receive a copy of the Personal Data we hold about you and to check that we are lawfully processing it. You also have a right to know the categories of Personal Data collected, the sources from which Personal Data is collected, our purpose for collection, and the categories of third parties with which Personal Data is shared.

  • Request correction of your Personal Data - This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

  • Request erasure of your Personal Data - This enables you to ask us to delete or remove Personal Data from our records where there is no good reason for us continuing to process it and to ask us to direct any third parties to delete Personal Data from their records. You also have the right to ask us to delete or remove your Personal Data where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully, or where we are required to erase your Personal Data to comply with local law. Please note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

  • Object to processing of your Personal Data - Where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object or opt-out to the processing or disclosure of your Personal Data on this ground as you feel it impacts on your fundamental rights and freedoms, you can do so by contacting us. You also have the right to object where we are processing your Personal Data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

  • Request restriction of processing your Personal Data - This enables you to ask us to suspend the processing of your Personal Data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

  • Request transfer of your Personal Data to you or a third party - We will provide to you, or a third party you have chosen, your Personal Data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

  • Right to withdraw consent - Where we are relying on consent to process your Personal Data, you may withdraw it at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

  • Protection against discrimination – We will not discriminate against you because you exercised any of the above rights. This means, among other things, we will not deny services to you if you request disclosure or deletion of your Personal Data.



If you wish to access your own Personal Data, please contact the Human Resources Director at  If you wish to exercise any of the other rights set out above, please contact or

You will not have to pay a fee to access your Personal Data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.



We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. Any personal information we collect from you to verify your identity in connection with your request will be used solely for the purposes of verification (unless we notify you otherwise and obtain your approval accordingly).



We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.



If you have any questions regarding this Policy or any related issue, you should contact:

Tel: (Toll-Free) 800 124 0411 | (International) +966 11 400 0036


Legal Affairs:  

Human Resources:


This policy will be reviewed on September 20th, 2023

Riyadh, Kingdom of Saudi Arabia

AcedrA Pharmaceutical Company LLC

Compliance Department


Legal Affairs

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